quovera > why quovera




When Cisco discovered a need to update its automated service contracts and contract renewal processes, the internetworking giant called Quovera.

Business objectives:

  • Increase service revenue on new product orders
  • Restructure the renewal business model to increase rates and profitability
  • Review and update the entire pricing model to improve profitability
  • Improve sales efficiencies

The project called for seamless integration into partner and legacy systems, as well as, an acute sensitivity to the end-customer experience. Clearly, industry specific-knowledge, technical expertise and a successful track record of similar initiatives were required.

As a result of the Quovera solution, Cisco:

  • Realized significant efficiencies by streamlining operational management and support delivery
  • Effectively integrated their Call Center with partner applications
  • Has a better capacity to quickly implement support for new service offerings
  • Realized a significant R.O.I. through improved support contract and call center revenue generation and a dramatic reduction of missed entitlements
  • Increased market penetration
  • Customer satisfaction improved measurably

full case study





Why Quovera?

We understand -

Our expertise in your vertical industry means
we understand your particular business challenges.
Today.

We take every facet of your business into account:
changing business models, enterprise value chain and legacy systems. We understand your need for accelerated time-to-benefit. Our solutions are cost effective, scalable and rapidly deployed.

We’re successful -

We’ve doubled in size every year for 6 straight years.
And our clients are happy...
Every year, our repeat business exceeds total revenues
for the previous year.
Over 200 clients have benefited from nearly 300 Quovera
initiatives.

We’re accountable -

Each member of our mature staff averages 12 years experience.
We offer only Tier 1 applications -
solutions we trust and you can count on.


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