quovera > case studies >verisign
case study: Verisign

Client

Verisign is the leading provider of trusted infrastructure services  to online businesses and individuals, enabling secure e-commerce and communications.  With its acquisition of Network Solutions, it is now a world leader in domain name registration and related identity services.

 

Business Challenge

Verisign was experiencing extraordinary growth, and suffering from lack of integrated business processes and lack of visibility to enterprise information.  They were gearing for large-scale acquisitions, and existing systems would not support their needs for integration, multiple locations, and consolidation of multiple lines of business.

Within their existing systems, they did not have a consolidated customer master, making it impossible to have a global view of their customers and the products sold.  They also had no ability to “define” standard products and therefore had no inventory visibility.   To enable the company to continue growing at this rate and to improve operations and efficiencies, executive management determined the need to implement an integrated financials, order management, distribution, and HR system.

 

Why Quovera?

Quovera’s proposed team of consultants brought many years of experience implementing Oracle Applications and deploying best practices.  We had strong credentials in application integration.  And most importantly, through our eProducts and methodology, we proposed an implementation plan that was a shorter timeline  than our competition’s and included more functionality.

 

Benefits / System Characteristics

·          Consolidation of Verisign and Network Solutions financials through standard Oracle Multi-Organization functionality.

·          Seamless integration of Verisign’s proprietary Order Mgmt. systems to Oracle Applications.

·          Development of formal SKU item numbering for products and services, and consolidation into a single item master for all operations.

·          Ability to track product through its lifecycle

·          Faster order fulfillment with instant credit card processing & email verification of order status.

·          Inventory availability check at order entry

·          Real-time credit card processing

·          Real-time customer order status emails

·          Real-time interfaces between applications

·          Roll-out of automated and integrated HR system across the company

 

Technologies and Solutions

·          Oracle Financials, Purchasing, Order Entry, Inventory, and Human Resources in a hosted environment

·          Email integration with Outlook

·          Web orders integration with AR

·          Engagement completion: 4 calendar months for Verisign; same for Network Solutions