quovera > case studies > rainmaker
case study: Rainmaker

Client

Rainmaker Systems is a leading provider of internet-enabled outsourced sales and marketing services for high technology companies.  Rainmaker specializes in selling and marketing support and services contracts, software subscriptions, and training offerings, such as instructor-led and Web-based training.  Rainmaker today serves companies such as Hewlett-Packard, Motorola, PTC, Sybase and Symantec.

 

Business Challenge

Rainmaker was in the middle of rapid growth and they were signing up a large number of new customers whose products they needed to support.  Their existing systems were not integrated, and their manual processes could not handle the volume of data and new products they would soon need to support.  They also had very poor visibility to information.

 

Why Quovera?

Quovera offered a complete line of services to support Rainmaker’s objectives which included  ERP implementation, enhanced Business Intelligence, and outsourced applications support and management.

 

Business Benefits / System Characteristics

·          Provided integrated and scalable business systems to support all critical business processes.

·          Provided integration of proprietary Order Management to Oracle Applications enabling same day order/shipment of software and services.

·          Data Warehouse for central storage of mission critical data.

·          Deployed an enterprise-wide integration architecture (Vitria)

·          Integrated financial, employee, and customer information.

·          Integrated credit card processing with back office

·          Outsourced Oracle Applications maintenance and support.

·          Automated sales tax calculation and integration with AR.

 

Technologies and Solutions

·          Oracle Financials, Human Resources, Procurement, and Distribution

·          Enterprise Application Integration using Vitria

·          Credit card processing with CyberSource

·          Output and document management through Optio

·          Tax calculation using Taxware.

·          Business Intelligence infrastructure using Brio and Informatica

·          Extensive data conversion

·          Engagement completion: 5.5 calendar months

·          Ongoing Phase 2 in EAI, BI, and custom reporting