Rainmaker Systems is a leading provider of internet-enabled
outsourced sales and marketing services for high technology
specializes in selling and marketing support and services
contracts, software subscriptions, and training offerings,
such as instructor-led and Web-based training. Rainmaker today serves companies such as Hewlett-Packard,
Motorola, PTC, Sybase and Symantec.
Rainmaker was in the middle of rapid growth and they were
signing up a large number of new customers whose products
they needed to support.
Their existing systems were not integrated,
and their manual processes could not handle the volume
of data and new products they would soon need to support. They also had very poor visibility to information.
Quovera offered a complete line of services to support Rainmaker’s
objectives which included
ERP implementation, enhanced Business Intelligence,
and outsourced applications support and management.
Benefits / System Characteristics
Provided integrated and scalable business systems to support
all critical business processes.
Provided integration of proprietary Order Management to Oracle
Applications enabling same day order/shipment of software
Data Warehouse for central storage of mission critical data.
Deployed an enterprise-wide integration architecture (Vitria)
Integrated financial, employee, and customer information.
Integrated credit card processing with back office
Outsourced Oracle Applications maintenance and support.
Automated sales tax calculation and integration with AR.
Technologies and Solutions
Oracle Financials, Human Resources, Procurement, and Distribution
Enterprise Application Integration using Vitria
Credit card processing with CyberSource
Output and document management through Optio
Tax calculation using Taxware.
Business Intelligence infrastructure using Brio and Informatica
Extensive data conversion
Engagement completion: 5.5 calendar months
Ongoing Phase 2 in EAI, BI, and custom reporting