Equinix is the only company whose sole purpose is to provide
a home for the Internet where Content Providers, ASPs
and eCommerce companies can come together and choose
best in class partners to accelerate their business
growth and allow a faster, more reliable Internet.
Only Equinix Internet Business Exchange™ (IBX) centers
are designed to provide an unlimited growth environment
that gives customers the power of choice to select
the best Internet Service Providers, Carriers, Site
and Performance Management companies and other key
partners to meet their changing needs
As a rapidly growing, revenue generating public company,
Equinix needed to replace a disparate group of temporary,
custom programs with an integrated, scalable system.
Beginning with an upgrade to the existing Oracle
Financials environment, the “Genesis” system would
manage a customer relationship from Contract through
to IBX implementation, and provide customer service
throughout the life of the contract.
Equinix conducted an end-to-end analysis of business processes,
utilizing Quovera’s e-business suite best practices
and proven implementation methodology.
Pre-defined methodology templates along with
Quovera’s proven expertise in ERP upgrades and implementation
provided Equinix with a solid foundation and a scalable,
long term solution for customer relationship management
/ System Characteristics
Oracle Financials environment upgraded from 11.03 to 11.5.4
Uniquely configured Contract, Order Management, Inventory,
and CRM (Contracts and Service) systems, providing
a seamless integrated process.
All 120 employees nationwide trained and using the same system/data
within six months
Deployed all critical business processes to position Equinix
for future rapid growth.
Technologies and Solutions
Oracle Financials (upgrade), CRM (CRM Foundation, Contracts
Core and Service Contracts, TeleService), and Distribution
(Order Management, Inventory, and Bills of Materials).
Custom interfaces between Oracle and legacy systems, and
within Oracle (Service Request creation from Order
Significant enhancements to Contract Line Replication, Order
Validation, Contract Billing, and Pick List Reporting.
Engagement completion: 6 calendar months (Upgrade and CRM
- overlapping phases)
Phase II plans include implementation of a Customer Portal,
Oracle HR, WIP, and additional CRM modules.