Cisco Systems is the worldwide leader in providing end-to-end
networking solutions for the Internet. Their mission
is to shape the future of the Internet by creating
unprecedented value and opportunity for their customers,
employees, investors, and ecosystem partners.
Cisco identified a need for an improved method for stocking and managing equipment for customer demonstrations.
Cisco determined that this system would increase the
win rate for sales, shorten the sales cycle, and reduce
overall demonstration equipment expense.
Cisco felt that Quovera was uniquely qualified for this project
because of its depth of understanding in the order
processing business; its understanding of Cisco’s
CRM arena; and its knowledge and experience in the
architectures, system interfaces, and Oracle technology
required to implement this solution.
Quovera deployed a project manager, architect, and senior
programmers to supplement the Cisco analysts, developers,
and QA staff for this project. The solution that was
implemented is scalable to accommodate Cisco’s world-wide
demonstration equipment requirements. It is also flexible
within configurable workflow and behavior for different
theaters and countries.
The system integrates to Cisco’s standard solutions for configuration
and inventory management. The key features of this
system include real-time order status, inventory management,
and equipment tracking; management of overdue equipment and checkout
extensions; streamlined approval and demo loan agreement management; automated electronic business loan
justifications; a rules-based order fulfillment module
that includes roles, budget, value, and owner status;
and reporting on utilization measurements and operations.
Accessibility to order routing and status for System Engineers,
Account Manager, Regional Manager, Systems Engineer
Visibility to available demo equipment and global sharing
Increased productivity for logistics operation
Reduced field administration associated with demo equipment
Facilitated ease of communication between Field Sales and
the demo equipment program team
Technologies and Solutions
Java J2EE based architecture
and Oracle 8.1.7, Easysoft SQL interfaces to a third-party